Sugar House Casino is sort of a late bloomer as it opened its virtual doors in 2016. It had a few years to check the competition, learn from their mistakes, and then try to offer a better or unique alternative to the New Jersey online betting market. Did they succeed?
…only partially. They do have a few quite tempting promotional offers and their games lobby really is well stashed with hot titles in all game categories, but the site simply looks ancient.
They do have quite a comprehensive loyalty program, too, but is it enough to compensate for all the fuss you need to go through when registering an account? They even go so far to check the last four digits of your social security number. Also, if you want to enjoy using the site properly, you will be prompted to disable your ad blocker.
We understand the need for security and safety, but frankly, that’s too much.
This surely is the best bit about this casino, as their games lobby is really jam-packed with top-shelf games, provided by some of the most reputable names from the software industry.
There are video slots to be enjoyed, along with table games, video poker, bingo, progressive jackpots, and, of course blackjack.
They have a nice welcome package of 100% up to $250 when using the bonus code 250MATCH with a stunningly low wage requirement of only 1x! Minimum deposit required is $10
There are also several other promotional offers to get you going, such as deposit match bonuses, free bingo games, and even social media exclusive ones.
Still, they obviously care about their most loyal customers, as there is the iRush Rewards program available, where you earn both Loyalty Level Points and Bonus Store Points, you just need to keep placing bets. The former is used to climb up the tiers, while the latter can be exchanged for various goodies in the Bonus Store.
There ten different tiers, each with its own unique set of perks, while the Elite tier can only be reached through a personal invitation.
Extensive loyalty program
Several permanent promotional offers
Android and iOS apps available
No phone support
Too complicated registration process asking for too much personal data
Live chat support not available 24/7
Ad blocker needs to be disabled to experience the site in full
Email support via form submission only
Live chat support
Sugar House really does have a lot to offer when you take a good look at what’s under the hood, but their overly complicated registration process and a bland design simply doesn’t work wonders when it comes to attracting new customers.